Returns & Refunds Policy

Last updated: 26 August 2026

We want you to be happy with your purchase from JPB Studio. If you need to return an item, please see our policy below.

Change of mind

If you change your mind about your purchase, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason.

After telling us that you wish to cancel, you have a further 14 days to return the item to us.

The item should be returned in its original condition. You may handle the item as reasonably necessary to check its nature, characteristics and functionality. We may reduce your refund if the item's value has been reduced by handling beyond what would reasonably be allowed in a shop.

You are responsible for the cost of returning an item if you change your mind.

Please send returns to:

JPB Studio
3a Rosemary House
Lanwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

We recommend using a tracked delivery service and keeping your proof of postage.

Refunds

Once we receive your returned item, we will process your refund within 14 days.

Refunds will normally be made using the same payment method used for the original purchase.

If you cancel your entire order under your legal cancellation rights, we will also refund the cost of the standard delivery option you originally paid for. Any additional cost for an upgraded delivery service will not be refunded.

Faulty, damaged or incorrect items

Your statutory rights are not affected by this policy.

If your item is faulty, damaged, or not as described, please contact us as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement or refund under UK consumer law.

Where an item is faulty, damaged, incorrect or not as described, JPB Studio will cover the reasonable cost of returning the item.

Please contact us before returning a faulty, damaged or incorrect item so that we can help arrange the return.

Personalised or made-to-order items

If an item has been made or personalised specifically for you, your usual 14-day change-of-mind cancellation right may not apply.

This does not affect your legal rights if the item is faulty, damaged or not as described.

How to request a return

To request a return or cancel your order, please contact JPB Studio using the contact details provided on our website.

Please include your order number and details of the item you wish to return.

Nothing in this policy affects your statutory rights under UK consumer law.

About My Work

Hi, and welcome! I’m a student with a real passion for art and creativity, and I love bringing my own drawings and designs to life. I create bespoke products inspired by my artwork, with each piece made to be unique, personal and a little bit different.

I’m currently working towards university and using my creative work to help build up my university fund. Every purchase and bit of support means so much to me and helps me get one step closer to my goals. Thank you for supporting my small creative journey — I really hope you find something you love!

Terms of Use

Last updated: 26 August 2026

These Terms of Use explain the terms that apply when you use the JPB Studio website at https://jpbstudio.co.uk/ and purchase products from us.

By using our website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About Us

The website is operated by:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

In these terms, “JPB”, “we”, “us” and “our” refer to JPB.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malware or other harmful material.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit website content without our permission.

We may suspend or restrict access to the website where reasonably necessary, including for maintenance, security or suspected misuse.

3. Products

We aim to ensure that product descriptions, photographs and prices on our website are accurate.

Colours and appearance may vary slightly depending on your device or screen.

Where products are handmade, printed or individually produced, there may be minor variations between individual items. Such variations will not affect the product's quality or intended use.

4. Prices

All prices displayed on the website are in British pounds sterling (£).

We take reasonable care to ensure that prices are accurate. If we discover a genuine pricing error before your order is dispatched, we will contact you and give you the option to proceed at the correct price or cancel the order.

Any applicable delivery charges will be shown during the ordering process.

5. Orders

When you place an order through the website, you are making an offer to purchase the products selected.

Your order is not necessarily accepted simply because you receive an order confirmation.

We may refuse or cancel an order where, for example:

• A product is unavailable.
• There is an obvious pricing or product-description error.
• We suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for a legitimate reason.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be made using the payment methods available at checkout.

Payment may be processed by a third-party payment provider.

We do not normally have access to your complete payment card details.

7. Delivery

We will aim to dispatch and deliver your order within the estimated times shown on the website or provided at checkout.

Delivery times are estimates unless expressly stated otherwise.

You are responsible for providing an accurate delivery address.

If delivery is delayed because incorrect or incomplete information was provided by you, this may affect the delivery time.

If a product does not arrive within the expected timeframe, please contact us so that we can investigate.

Your statutory consumer rights are not affected by these terms.

8. Cancellation and Returns

If you are a consumer purchasing goods from us online, you may generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to certain statutory exceptions.

Where you validly cancel an order under the Consumer Contracts Regulations 2013, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover those costs.

You should take reasonable care of products while they are in your possession.

Exceptions

The statutory cancellation right does not apply to certain types of goods, including some products that are:

• Made to your specifications.
• Clearly personalised.
• Otherwise exempt under applicable consumer protection legislation.

If a product is personalised or made specifically for you, we will make this clear before you place your order.

Nothing in these Terms of Use affects any mandatory consumer rights you have under UK law.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.

Consumer law may give you rights to a repair, replacement, price reduction or refund depending on the circumstances.

These rights are separate from and in addition to any voluntary returns policy we may offer.

We will not attempt to exclude or limit your statutory consumer rights.

10. Refunds

Where you are legally entitled to a refund, we will process it using the original payment method where reasonably possible.

Refund times may depend on your bank or payment provider.

Where required by law, refunds will include applicable standard delivery charges.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, designs and other material, belongs to JPB or is used with permission.

You must not reproduce, modify, distribute or commercially use our content without our prior written permission.

12. User Content

If you send us photographs, reviews, comments or other content, you confirm that you have the right to provide that content to us.

You must not send content that is unlawful, defamatory, offensive, infringing or otherwise inappropriate.

Where you provide content for publication, you grant us permission to use it for the purposes for which it was provided, unless otherwise agreed.

13. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may change, suspend or discontinue parts of the website where reasonably necessary.

14. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience. We are not responsible for the content, availability or practices of third-party websites.

15. Limitation of Liability

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under UK consumer protection law.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these terms affects your statutory consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include events such as natural disasters, serious transport disruption, widespread technical failures, industrial disputes or other events outside our reasonable control.

Where possible, we will keep you informed and take reasonable steps to minimise the impact.

17. Privacy

Our use of your personal information is explained in our Privacy Policy.

You can read our Privacy Policy on the website.

18. Changes to These Terms

We may update these Terms of Use from time to time.

The version applicable to your order will be the version in effect when you placed your order, unless a change is required by law.

19. Governing Law

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections and rights provided to you under the law applicable to you.

20. Contact Us

If you have a question, complaint or concern about an order or these Terms of Use, please contact us:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

Website: https://jpbstudio.co.uk/

These Terms of Use are intended as a straightforward set of website and ecommerce terms. They do not replace your statutory consumer rights, which continue to apply.

Privacy Policy

Last updated: 26 August 2026

This Privacy Policy explains how JPB (“JPB”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit or purchase from our website:

https://jpbstudio.co.uk/

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable requirements under the Privacy and Electronic Communications Regulations 2003 (PECR).

1. Who We Are

The data controller responsible for your personal information is:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

Website: https://jpbstudio.co.uk/

For privacy enquiries or requests relating to your personal information, please contact us using the contact details provided on our website.

JPB determines how and why personal information is processed in connection with the operation of the website and our business and is therefore the data controller for this information.

2. What Personal Information We Collect

Depending on how you use our website, we may collect:

When you place an order

• Your name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number, where provided.
• Products purchased.
• Order number and order details.
• Payment and transaction information.
• Communications relating to your order.

Payment card details may be processed directly by our payment service provider. JPB does not intend to store complete payment card details.

When you contact us

If you contact us by email, contact form or another method, we may collect your name, contact details and the contents of your message.

Information collected automatically

When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system and information about how you use the website.

The information actually collected will depend on the technical services, cookies and other technologies operating on the website.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Process payments.
• Arrange delivery.
• Communicate with customers about orders.
• Respond to enquiries.
• Provide customer service.
• Operate, maintain and secure our website.
• Prevent fraud and misuse.
• Maintain appropriate business and financial records.
• Improve our website and services.
• Comply with legal obligations.

4. Lawful Bases for Processing

We will only process personal information where we have a lawful basis under the UK GDPR.

Depending on the circumstances, these bases may include:

Contract: Where processing is necessary to process and fulfil an order or otherwise provide services requested by you.

Legal obligation: Where processing is necessary to comply with legal obligations, including accounting, tax and record-keeping requirements.

Legitimate interests: Where processing is necessary for our legitimate interests in operating and securing our website, managing our business, responding to enquiries, preventing fraud and improving our services, provided those interests are not overridden by your rights.

Consent: Where we ask for and rely upon your consent, such as where consent is required for certain non-essential cookies or marketing communications.

Where we rely on consent, you can withdraw your consent at any time.

5. Who We Share Your Information With

We do not sell your personal information.

Where necessary to operate our business and provide our services, we may share relevant personal information with service providers, including:

• Payment service providers.
• Delivery and postal providers.
• Website hosting and technical service providers.
• Ecommerce and website service providers.
• Email and communications providers.
• Accounting and professional advisers.
• Analytics providers, where used.
• Government authorities where legally required.

We will only share information where there is an appropriate lawful basis for doing so.

6. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website and ecommerce functionality to operate. Other cookies, including certain analytics, advertising or tracking technologies, may require your consent before they are used.

Where required by PECR, we will obtain consent before placing or accessing non-essential cookies or similar technologies on your device.

You can manage applicable cookie preferences through the cookie controls provided on the website and through your browser settings.

7. Marketing

We may send marketing communications where permitted by applicable law.

Where consent is required, we will obtain consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we will take appropriate steps to ensure that any transfer is carried out in accordance with applicable UK data protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and business obligations.

Order and transaction information may need to be retained for longer periods to meet accounting, tax and other legal requirements.

Information relating to enquiries and customer service will generally be retained only for as long as necessary to deal with the enquiry and any resulting matter.

10. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Rights

Depending on the circumstances, you may have rights under UK data protection law to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain processing.
• Request portability of certain personal information.
• Withdraw consent where we rely on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact JPB using the contact details on our website.

12. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO):

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website you visit.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that we have inadvertently collected personal information from a child, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page with the relevant “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

Website: https://jpbstudio.co.uk/