Returns & Refunds Policy
Last updated: 26 August 2026
We want you to be happy with your purchase from JPB Studio. If you need to return an item, please see our policy below.
Change of mind
If you change your mind about your purchase, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason.
After telling us that you wish to cancel, you have a further 14 days to return the item to us.
The item should be returned in its original condition. You may handle the item as reasonably necessary to check its nature, characteristics and functionality. We may reduce your refund if the item's value has been reduced by handling beyond what would reasonably be allowed in a shop.
You are responsible for the cost of returning an item if you change your mind.
Please send returns to:
JPB Studio
3a Rosemary House
Lanwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom
We recommend using a tracked delivery service and keeping your proof of postage.
Refunds
Once we receive your returned item, we will process your refund within 14 days.
Refunds will normally be made using the same payment method used for the original purchase.
If you cancel your entire order under your legal cancellation rights, we will also refund the cost of the standard delivery option you originally paid for. Any additional cost for an upgraded delivery service will not be refunded.
Faulty, damaged or incorrect items
Your statutory rights are not affected by this policy.
If your item is faulty, damaged, or not as described, please contact us as soon as possible. Depending on the circumstances, you may be entitled to a repair, replacement or refund under UK consumer law.
Where an item is faulty, damaged, incorrect or not as described, JPB Studio will cover the reasonable cost of returning the item.
Please contact us before returning a faulty, damaged or incorrect item so that we can help arrange the return.
Personalised or made-to-order items
If an item has been made or personalised specifically for you, your usual 14-day change-of-mind cancellation right may not apply.
This does not affect your legal rights if the item is faulty, damaged or not as described.
How to request a return
To request a return or cancel your order, please contact JPB Studio using the contact details provided on our website.
Please include your order number and details of the item you wish to return.
Nothing in this policy affects your statutory rights under UK consumer law.
