Terms of Use

Last updated: 26 August 2026

These Terms of Use explain the terms that apply when you use the JPB Studio website at https://jpbstudio.co.uk/ and purchase products from us.

By using our website, you agree to these Terms of Use. If you do not agree with them, please do not use the website.

1. About Us

The website is operated by:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

In these terms, “JPB”, “we”, “us” and “our” refer to JPB.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malware or other harmful material.
• Interfere with the operation or security of the website.
• Copy, reproduce or commercially exploit website content without our permission.

We may suspend or restrict access to the website where reasonably necessary, including for maintenance, security or suspected misuse.

3. Products

We aim to ensure that product descriptions, photographs and prices on our website are accurate.

Colours and appearance may vary slightly depending on your device or screen.

Where products are handmade, printed or individually produced, there may be minor variations between individual items. Such variations will not affect the product's quality or intended use.

4. Prices

All prices displayed on the website are in British pounds sterling (£).

We take reasonable care to ensure that prices are accurate. If we discover a genuine pricing error before your order is dispatched, we will contact you and give you the option to proceed at the correct price or cancel the order.

Any applicable delivery charges will be shown during the ordering process.

5. Orders

When you place an order through the website, you are making an offer to purchase the products selected.

Your order is not necessarily accepted simply because you receive an order confirmation.

We may refuse or cancel an order where, for example:

• A product is unavailable.
• There is an obvious pricing or product-description error.
• We suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order for a legitimate reason.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be made using the payment methods available at checkout.

Payment may be processed by a third-party payment provider.

We do not normally have access to your complete payment card details.

7. Delivery

We will aim to dispatch and deliver your order within the estimated times shown on the website or provided at checkout.

Delivery times are estimates unless expressly stated otherwise.

You are responsible for providing an accurate delivery address.

If delivery is delayed because incorrect or incomplete information was provided by you, this may affect the delivery time.

If a product does not arrive within the expected timeframe, please contact us so that we can investigate.

Your statutory consumer rights are not affected by these terms.

8. Cancellation and Returns

If you are a consumer purchasing goods from us online, you may generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to certain statutory exceptions.

Where you validly cancel an order under the Consumer Contracts Regulations 2013, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover those costs.

You should take reasonable care of products while they are in your possession.

Exceptions

The statutory cancellation right does not apply to certain types of goods, including some products that are:

• Made to your specifications.
• Clearly personalised.
• Otherwise exempt under applicable consumer protection legislation.

If a product is personalised or made specifically for you, we will make this clear before you place your order.

Nothing in these Terms of Use affects any mandatory consumer rights you have under UK law.

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or incorrect, please contact us as soon as reasonably possible.

Consumer law may give you rights to a repair, replacement, price reduction or refund depending on the circumstances.

These rights are separate from and in addition to any voluntary returns policy we may offer.

We will not attempt to exclude or limit your statutory consumer rights.

10. Refunds

Where you are legally entitled to a refund, we will process it using the original payment method where reasonably possible.

Refund times may depend on your bank or payment provider.

Where required by law, refunds will include applicable standard delivery charges.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, designs and other material, belongs to JPB or is used with permission.

You must not reproduce, modify, distribute or commercially use our content without our prior written permission.

12. User Content

If you send us photographs, reviews, comments or other content, you confirm that you have the right to provide that content to us.

You must not send content that is unlawful, defamatory, offensive, infringing or otherwise inappropriate.

Where you provide content for publication, you grant us permission to use it for the purposes for which it was provided, unless otherwise agreed.

13. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

We may change, suspend or discontinue parts of the website where reasonably necessary.

14. Links to Other Websites

Our website may contain links to third-party websites.

These links are provided for convenience. We are not responsible for the content, availability or practices of third-party websites.

15. Limitation of Liability

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under UK consumer protection law.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these terms affects your statutory consumer rights.

16. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include events such as natural disasters, serious transport disruption, widespread technical failures, industrial disputes or other events outside our reasonable control.

Where possible, we will keep you informed and take reasonable steps to minimise the impact.

17. Privacy

Our use of your personal information is explained in our Privacy Policy.

You can read our Privacy Policy on the website.

18. Changes to These Terms

We may update these Terms of Use from time to time.

The version applicable to your order will be the version in effect when you placed your order, unless a change is required by law.

19. Governing Law

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory protections and rights provided to you under the law applicable to you.

20. Contact Us

If you have a question, complaint or concern about an order or these Terms of Use, please contact us:

JPB
3A Rosemary House
Landwades Business Park
Kentford
Suffolk
CB8 7DN
United Kingdom

Website: https://jpbstudio.co.uk/

These Terms of Use are intended as a straightforward set of website and ecommerce terms. They do not replace your statutory consumer rights, which continue to apply.